Social Media Case Studies: Not-for-profit organisations

Case studies featured:

1) Bell Bajao – How Breakthrough Rang the Bell via the Internet

2) Social Publishing Strategy at Pratham Books – Pratham Books

3) WWF -Getting India to switch off their lights for Earth Hour

4) Dr. Mani Children Heart Foundation – the Heart Kids Tweetathon – and How Twitter Helps Save Lives

As I was going through the case studies from IndiaSocial Case Challenge, I realized that there is no formula for social media strategy. The level of engagement and the apertures are decided by the nature of the product in consideration and the stakeholders. For instance, we received quite a few entries from the not-for-profit organizations and it is intriguing to see how each one of them has a very different approach and strategy despite falling under the same category. They have a very different set of stakeholders each, and the aperture used to engage them differs accordingly. It is imperative and critical to understand the need and the objective first. Here is a quick recap of the case studies submitted in the voices of the brands who shared them.

The first person in the following case studies has been retained.

Not-for-profit organisations:

Bell Bajao – How Breakthrough Rang the Bell via the Internet

The Bell Bajao blog focused on making a platform for user generated content. Bell Bajao is a campaign which centres around enabling women and speaking against domestic violence. The online activities hence carried on by the Bell Bajao team are interactive, responsive and attentive of what others are saying. The campaign does not merely use the online space to showcase its work but sees it as a place to share, connect learn and reach out. There was no such space in the Indian context where people could talk about domestic violence, where people could share and learn and reach out etc. We never used the site as a static information tool. It is a space to share, learn, communicate, collaborate and act.
We realized that the radio and TV ads were for a limited period of time, so we needed a space which could keep the campaign alive, so the interactive online space.

Stakeholders: Youth present on the internet, which are capable of bringing a change in their respective homes and neighborhood. We wanted to appeal to the youth by breaking out of the traditional image of an NGO and use latest cutting edge technology to spread the message.
On the website, we had a downloadable tool kit, which had information on how net users can become virtual rights advocate (an online version of our training program), hosted contests, polls etc.

Apertures used: Facebook, Twitter and YouTube.

Social Publishing Strategy at Pratham Books – Pratham Books

Objective of the campaign is to “Democratize the joy of reading”
The reason to do this is because we cannot put a book in every child’s hand alone – we needed help to locate, distribute and co-create content.
We followed a very unstructured approach to our social media efforts. It really did begin as an internal experiment to document the work we do and highlight work that others do in the same space.

Stakeholders: When we began, stakeholders were all internal. Now that we have a community being built, we are always listening as to how we can improve. We hope, it has been received well and even enthusiastically.

Apertures used:

• Blog: A resource which talks about publishing, reading, literacy, kidlit, learning, non-profits, events and more.
• Twitter: A space where we can engage with the community, share ideas, ask for help, get feedback, listen to complaints, participate and mobilize people to help us with our vision of ‘a book in every child’s hand’.
• Scribd: Uploading our books frequently so that they can be read by more people. Also, for our Creative Commons licensed books to be remixed/repurposed by the community in whatever way they wish to.
• Facebook: Updating information from the blog and information about the events we do and communicating with the community.
• Flickr: Documentation of the work we do and also to upload our Creative Commons licensed illustrations so that they can be remixed/reused.
• YouTube: Documentation of our work and to inform people about some of the initiatives we are participating in. Also to inform people about our books through book trailers.

Initiative included –

• Skype reading sessions
• Inviting people to remix/repurpose our content
• More access to our books
• Audio books for the National Association of Blind
• Passing it on – the book edition

WWF -Getting India to switch off their lights for Earth Hour

Earth Hour is a global awareness programme by WWF to create awareness on climate change and fight global warming. People participating in the Earth Hour voluntarily choose to switch off their lights of their homes and offices for one hour to make their stand against climate change. For the first time in 2009, WWF India took the initiative to bring this campaign to India.

Stakeholders: General public who were online

Apertures used: An interactive and informative Earth Hour India site was created asking people to register themselves. Social media channels on Facebook Cause, Orkut Community, Twitter , YouTube, and Flickr photostream were created and these were used to engage with people and direct them to the site.

Within 18 days, the Earth Hour site got 1,23,704 visitors; 28,484 people registered on the website to participate in the Earth Hour event; the Earth Hour Facebook Cause got 19,059 members; the Orkut Community got 4,547 members; the Flickr photostream received 1,700 views; the Twitter channel got followed by 321 followers. Earth Hour 2009 was a huge success and the programme is on its way to another successful year in India now.

Dr. Mani Children Heart Foundation – the Heart Kids Tweetathon – and How Twitter Helps Save Lives
In an innovative use of social networking site Twitter, Indian heart surgeon Dr.Mani Sivasubramanian does an annual event to raise awareness and funds for children born with congenital heart defects – by staying awake for 24 hours non-stop in a day-and-night Twitter marathon – the Heart Kids Tweet-a-thon.

Stakeholders: A large network of small business owners, entrepreneurs, social workers and generous, caring donors

Apertures used: Heart Kids Blogathon, 47 Hearts Group, You Tube videos, Twitter, Facebook