Study: How top brands use Twitter for customer service

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Twitter is a channel that has been steadily growing in importance for brands and marketers. 99 of the top 100 brands, according to Interbrand’s list of the best global brands have an official presence on Twitter. Simply Measured recently released [ ... ]

How much has social media penetrated in India?

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Some statistics around social media penetration in India caught our attention. Our attempt will be to make sense of these figures from various reports and understand if these are indicating a positive trend for marketers. We Are Social reported that [ ... ]

An analysis of IPL team wins on social media channels

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Cricket to India is what football is to England. Unmetric, the social media benchmarking company for brands, undertook a study to understand how the IPL teams were performing on social media. The IPL teams have been competing not only on-field [ ... ]

Are you leveraging your content well?

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People have been saying ‘content is the king’ for a long time now, and everyone has understood the importance of creating great content. It isn’t about selling at all. It thrives on the premise that delivering high-quality, relevant and valuable [ ... ]

Do different countries show different levels of interest in engaging with brands on social media?

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Internet-browsing and social media usage patterns differ from region to region. Ipsos OTX reported that internet users in parts of Asia-Pacific and Latin America visit brand pages on social networking sites relatively more often than other users. Countries in the [ ... ]

How brands in the financial space are using social media in India

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It may have once been a commonly-held notion that only retail and consumer goods brands are well suited to leverage social media to connect with their consumers, and brands in the financial sector will have a harder time of it. [ ... ]

Why do consumers ‘unfollow’ your brand on social media channels?

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There has been a lot of research to determine why people ‘like’ and ‘follow’ brands on their social media channels. Social engagement advertising firm SocialVibe conducted a study on internet users in the US to find out the reasons why [ ... ]

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