Study: How top brands use Twitter for customer service

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Twitter is a channel that has been steadily growing in importance for brands and marketers. 99 of the top 100 brands, according to Interbrand’s list of the best global brands have an official presence on Twitter. Simply Measured recently released [ ... ]

Interview with Samar Singh Sheikhawat, Senior Vice President of Marketing, United Breweries Ltd.

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Kingfisher has become an alliance which bridges social media users with the brand’s roots. They have a clear social media approach – provide user lead content generation to its consumers via online activations, apps and gamifications etc. along with instant [ ... ]

The digital medium – context for India #Elections2014

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I was recently interviewed by Governance Now, a fortnightly magazine focusing on governance and processes in the public life in India. My interview about the need for politicians to be present to the impact of digital and social media, was published [ ... ]

How brands in the financial space are using social media in India

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It may have once been a commonly-held notion that only retail and consumer goods brands are well suited to leverage social media to connect with their consumers, and brands in the financial sector will have a harder time of it. [ ... ]

Google+ launches communities – how can you leverage them?

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Google+ was launched in August 2011, and in just about a year and a half, it has 500 million user profiles. About half of those, 235 million, are active users – those who are viewing or +1-ing content – and [ ... ]

Interview with Simeran Bhasin, Marketing Head, Fastrack

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Fastrack was one of the first Indian brands to embrace social media. Well-known on Facebook and on Twitter for their irreverent and engaging style, they have been on Facebook since 2008, when Orkut was the rage, and Facebook had not [ ... ]

Case Study: Club Mahindra – Verse-a-tile – The crowdsourced poem

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Title Verse-a-tile – The crowdsourced poem Organization Mahindra Holidays & Resorts India Ltd., (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group and brings to the industry values such as Reliability, Trust and Customer Satisfaction. [ ... ]

Survey: What do marketers think about social media?

SEOmoz and HubSpot‘s annual industry survey on the state of SEO and internet marketing, based on responses from 6,491 marketers, has some interesting insights on marketers and how they use social media for business. Here are some key points: 44.4% of [ ... ]